Privacy Policy
Touchtight Coaching Limited
Company Number: 10101342
Registered Office: 25/27 Station Street, Cheslyn Hay, Walsall, England, WS6 7ED
Touchtight Coaching Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, Touchtight Coaching Limited is the data controller.
We may collect and process the following types of personal data:
Information submitted through forms on our websites, including:
This may include information provided when:
Registering an account
Subscribing to our services
Applying to coaching programmes or academies
Requesting information or support
If you contact us, we may keep a record of that correspondence.
Details of purchases, subscriptions, and payments
We do not store debit or credit card details. All payments are processed securely by third-party payment providers.
IP address
Browser type and version
Device information
Pages visited and interactions with our platforms
We use cookies to improve site functionality and user experience.
Cookies help us:
Ensure the site operates correctly
Understand how users interact with our platforms
Improve performance and content delivery
Some cookies are essential. Others are used for analytics purposes.
You can manage or block cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.
Except for essential cookies, cookies typically expire after 12 months.
Your data may be transferred to and stored outside the UK or European Economic Area (EEA), including on servers operated by trusted third-party service providers.
We take appropriate safeguards to ensure that personal data transferred internationally is protected in line with UK GDPR requirements.
All information you provide to us is stored securely. Where you have a password, you are responsible for keeping it confidential.
We use personal data to:
Provide and manage our services
Administer accounts and subscriptions
Process transactions
Communicate with users about services and updates
Improve our platforms and user experience
Provide customer support
Meet legal and regulatory obligations
We may contact existing customers with information about products or services similar to those previously purchased, in line with applicable laws.
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
We process personal data on the following lawful bases:
Performance of a contract or pre-contractual steps
Legitimate interests (e.g. improving services, communicating with customers)
Consent, where required (e.g. marketing or medical information)
Legal obligations, where applicable
We may share your data with:
Service providers who support our platforms (e.g. hosting, payments, analytics)
Professional advisers (e.g. legal, accounting)
Authorities where required by law
We do not sell personal data.
This section applies specifically to Touchtight Academy and small group coaching programmes.
Children and young people participating in academy or coaching sessions
Parents or legal guardians submitting information on a child’s behalf
We may collect:
Child’s name, age, and playing background
Parent or guardian contact details
Coaching objectives and development focus areas
Attendance and session-related information
After acceptance and booking, we may also collect:
Emergency contact details
Relevant medical information (e.g. allergies, medical conditions, medication)
Consent for participation and first aid
Medical information is collected only where necessary and only after a place has been confirmed.
Academy-related data is used to:
Assess and manage applications
Plan and deliver coaching sessions
Support player development and welfare
Communicate with parents or guardians
Respond appropriately in medical or emergency situations
We process academy data under:
Performance of a contract
Legitimate interests
Explicit consent (for medical and safeguarding data)
Access to academy data is restricted to:
Touchtight Coaching staff
Qualified coaches delivering sessions
Administrative staff where necessary
All data is handled confidentially and on a need-to-know basis.
Academy data is retained only as long as necessary to meet coaching, safeguarding, insurance, and legal obligations.
Parents or guardians may request access to or deletion of their child’s data at any time.
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability (where applicable)
Withdraw consent at any time (where processing is based on consent)
You can exercise your rights by contacting us at coaching@touchtight.com.
There is no fee for making a data access request.
Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to users.
If you have questions about this policy or how we handle your data, please contact:
Email: coaching@touchtight.com