Terms of Website Use
Touchtight Coaching Limited
Company Number: 10101342
Registered Office: 25/27 Station Street, Cheslyn Hay, Walsall, England, WS6 7ED
These Terms & Conditions (“Terms”) govern your use of Touchtight Coaching Limited’s websites, platforms, products, and services, including but not limited to:
Touchtight Academy and small group coaching programmes
By accessing or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
Touchtight Coaching Limited is a private company limited by shares, registered in England and Wales.
You confirm that:
You are legally capable of entering into binding contracts
You are at least 16 years old, or have parental/guardian consent
Any information you provide is accurate and up to date
Account access details (including passwords) must be kept confidential. You are responsible for all activity carried out under your account.
Access to our platforms is provided on a subscription or purchase basis. We may modify, suspend, or withdraw services at any time without notice, where required for maintenance, development, or operational reasons.
Subscriptions renew automatically unless cancelled before the renewal date.
You may cancel your subscription at any time via your account settings on the relevant platform. Upon cancellation, access will continue until the end of the current billing period and no further charges will be taken.
If a refund is issued (for example, due to a billing error), cancellation may take effect immediately and access may end at the point of refund.
All fees are displayed at the point of purchase and include VAT where applicable. We reserve the right to change pricing, but changes will not affect existing subscriptions until renewal.
Payments are processed securely by third-party payment providers. We do not store payment card details.
If you are a consumer, you may have the right to cancel within 14 days in accordance with UK consumer law. Where applicable, refunds will be processed in line with legal requirements.
Monthly subscriptions are non-refundable unless a charge has been made in error or a refund is required by law.
Annual subscriptions are refundable only where required by law or where a billing error has occurred. Outside of these circumstances, refunds are not guaranteed and are assessed on a case-by-case basis.
If you believe you have been charged incorrectly, please contact us at coaching@touchtight.com with the email address linked to your account and relevant payment details. Where an error is confirmed, we will correct it and issue a refund where appropriate.
Digital products (including eBooks, PDFs, and downloadable resources) are delivered immediately. Refunds are not available once delivery or access has occurred, except where required by law or where a technical error on our part prevents access.
We ship physical products to countries within the European Union and Five Eyes countries (UK, USA, Canada, Australia, New Zealand).
If a physical product is faulty or incorrect, please contact us and we will work with you to resolve the issue.
Academy sessions and programmes may be booked and paid for in advance.
The first session may be credited or rescheduled if cancelled with appropriate notice. Refunds are not provided for the first session.
Prepaid 6- and 12-week programmes are non-refundable. Missed or cancelled sessions cannot be refunded or credited.
Parents or guardians are responsible for providing accurate medical and emergency contact information prior to participation.
We reserve the right to refuse participation or remove a player from a session where behaviour or safety standards are not met.
All content, including animations, videos, session plans, documents, and software, is owned by or licensed to Touchtight Coaching Limited and is protected by copyright and intellectual property laws.
You are granted a non-exclusive, non-transferable licence to use content for internal coaching purposes only. You must not resell, redistribute, or publicly share content without prior written consent.
You must not:
Use our services unlawfully or fraudulently
Attempt to gain unauthorised access to our systems
Upload harmful, offensive, or infringing content
Copy or misuse content beyond the licence granted
We reserve the right to suspend or terminate accounts that breach these Terms.
Our services and content are provided “as is” without guarantees as to accuracy or suitability.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Our maximum aggregate liability shall not exceed the amount paid by you to us in the preceding 12 months.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
Our platforms may contain links to third-party websites. We are not responsible for their content or practices.
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any updated Terms.
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
If you have any questions about these Terms, please contact:
Email: coaching@touchtight.com